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COMPLAINT APOLOGY LETTER

COMPLAINT APOLOGY LETTER

To
Riko Simanjuntak
London
Phone: 430803505
Date: 20th March 2019
Subject: customer complaint apology letter


Dear Mr. riko

I, Agi purba am writing this letter to you on behalf of Friends Digital TV and am writing to apologize for the customer service mistake that was made from our side.  We hope that you will pardon this mistake and will continue to be a trusted customer like you have been for the last 5 years.
On 1st March, you had registered a complaint at our customer care service about your connection not working due to payment issues.  Our customer service agent had noted the issue as you had already made the complete payment but even inspite of that, your connection wasn’t switched on for about 10 days. We understand that you had to face inconvenience due to a technical confusion at our head office and we are extremely sorry that you had to go through this difficulty.
As our token of apology we are waving off the total amount for the month of May and hope you will accept this. We are once again sorry for the inconvenience caused.
Thank you

Agi Purba 

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